Shipping FAQ

Cancellation & Shipping FAQs

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1-4 business days of processing and production time for your order to ship out. You can always email us or select expedited shipping upon checkout for faster service.

HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via UPS, and within the United States only.

Shipping Times:
UPS Ground (Day-definite delivery in one to five days)
UPS 3 Day Select (Guaranteed delivery within three business days)
UPS 2nd Day Air (Guaranteed second day delivery for packages that don't require overnight shipping)

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.


MY ORDER SHOWS DELIVERED, BUT I DIDN'T RECEIVE ANYTHING.

UPS:
Always allow one extra business day for your package to arrive.

If you’re package never arrives, you will need to file a claim through the UPS by phone or online: https://www.ups.com/us/en/help-center/claims-support.page

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. 

Once you receive your tracking number, you can track your package by going here

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty only within 1 hour of placing your order. All you need to do is send us an email at help@botaniquebundles.com with the subject line "CANCEL (with your order #)" and we will do our best to cancel your order. 

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, notify us immediately via email at help@botaniquebundles.com. We can only correct this within 24 hours from when the order was placed.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question, please feel free to contact us and we will do our best to reply!