Shipping FAQs

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1-3 business days of processing and production time for your order, prior to shipping. 

HOW LONG IS THE SHIPPING TIME?

U.S orders will be shipped via USPS and UPS, and within the United States only.

Shipping Times:

USPS Priority Mail: 1-3 Business Days (after processing and production).
UPS Ground: 1-5 Business Days (after processing and production).

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

ORDER AND SHIPPING CONFIRMATION

You will receive an email confirmation once your order has been successfully processed, which will include your order number and shipping information. After processing and production is complete, you will receive a shipping confirmation email with your tracking information. 

WHERE WE SHIP TO

We currently ship to all U.S. addresses including Alaska, Hawaii, Puerto Rico, and U.S. territories. We do not currently offer international shipping. 


MY ORDER SHOWS DELIVERED, BUT I DIDN'T RECEIVE ANYTHING.

Always allow one extra business day for your package to arrive.

If your package never arrives, please contact us. You will also need to file a claim through the USPS or UPS by phone or online.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. 

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty only within 1 hour of placing your order. All you need to do is send us an email at help@botaniquebundles.com with the subject line "CANCEL (with your order #)" and we will do our best to cancel your order. 

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, notify us immediately via email at help@botaniquebundles.com. We can only correct this within 1 hour from when the order was placed.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question, please feel free to contact us via email at help@botaniquebundles.com, and we will do our best to reply!